[2026-08-07T14:43:05.099429+00:00] mautic.ERROR: Doctrine\DBAL\Exception: An exception occurred while establishing a connection to figure out your platform version. You can circumvent this by setting a 'server_version' configuration value  For further information have a look at: https://github.com/doctrine/DoctrineBundle/issues/673 (uncaught exception) at /sites/mautic5/vendor/doctrine/doctrine-bundle/src/ConnectionFactory.php line 189 while running console command `UNKNOWN` [stack trace] #0 /sites/mautic5/vendor/doctrine/doctrine-bundle/src/ConnectionFactory.php(163): Doctrine\Bundle\DoctrineBundle\ConnectionFactory->getDatabasePlatform() #1 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(4897): Doctrine\Bundle\DoctrineBundle\ConnectionFactory->createConnection() #2 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(4907): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Dbal_DefaultConnectionService() #3 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(7710): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Orm_DefaultEntityManagerService() #4 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(3821): Container9sDRbnz\AppKernelProdContainer->getMautic_Helper_IpLookupService() #5 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(7204): Container9sDRbnz\AppKernelProdContainer->getEmailModelService() #6 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(9675): Container9sDRbnz\AppKernelProdContainer->getMautic_Email_Fixture_EmailService() #7 /sites/mautic5/var/cache/prod/Container9sDRbnz/getDoctrine_FixturesLoadCommandService.php(20): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Fixtures_LoaderService() #8 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(2348): Container9sDRbnz\getDoctrine_FixturesLoadCommandService::do() #9 /sites/mautic5/vendor/symfony/dependency-injection/Container.php(428): Container9sDRbnz\AppKernelProdContainer->load() #10 /sites/mautic5/vendor/symfony/dependency-injection/Argument/ServiceLocator.php(42): Symfony\Component\DependencyInjection\Container->getService() #11 /sites/mautic5/vendor/symfony/console/CommandLoader/ContainerCommandLoader.php(45): Symfony\Component\DependencyInjection\Argument\ServiceLocator->get() #12 /sites/mautic5/vendor/symfony/console/Application.php(596): Symfony\Component\Console\CommandLoader\ContainerCommandLoader->get() #13 /sites/mautic5/vendor/symfony/console/Application.php(792): Symfony\Component\Console\Application->has() #14 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(142): Symfony\Component\Console\Application->all() #15 /sites/mautic5/vendor/symfony/console/Application.php(609): Symfony\Bundle\FrameworkBundle\Console\Application->all() #16 /sites/mautic5/vendor/symfony/console/Application.php(633): Symfony\Component\Console\Application->getNamespaces() #17 /sites/mautic5/vendor/symfony/console/Application.php(701): Symfony\Component\Console\Application->findNamespace() #18 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(116): Symfony\Component\Console\Application->find() #19 /sites/mautic5/vendor/symfony/console/Application.php(259): Symfony\Bundle\FrameworkBundle\Console\Application->find() #20 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(82): Symfony\Component\Console\Application->doRun() #21 /sites/mautic5/vendor/symfony/console/Application.php(171): Symfony\Bundle\FrameworkBundle\Console\Application->doRun() #22 /sites/mautic5/bin/console(16): Symfony\Component\Console\Application->run() #23 {main} [] {"hostname":"ip-172-31-34-245","pid":467460}
[2026-08-07T14:43:05.099659+00:00] mautic.ERROR: Doctrine\DBAL\Exception: An exception occurred while establishing a connection to figure out your platform version. You can circumvent this by setting a 'server_version' configuration value  For further information have a look at: https://github.com/doctrine/DoctrineBundle/issues/673 (uncaught exception) at /sites/mautic5/vendor/doctrine/doctrine-bundle/src/ConnectionFactory.php line 189 while running console command `UNKNOWN` [stack trace] #0 /sites/mautic5/vendor/doctrine/doctrine-bundle/src/ConnectionFactory.php(163): Doctrine\Bundle\DoctrineBundle\ConnectionFactory->getDatabasePlatform() #1 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(4897): Doctrine\Bundle\DoctrineBundle\ConnectionFactory->createConnection() #2 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(4907): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Dbal_DefaultConnectionService() #3 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(7710): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Orm_DefaultEntityManagerService() #4 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(3821): Container9sDRbnz\AppKernelProdContainer->getMautic_Helper_IpLookupService() #5 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(7204): Container9sDRbnz\AppKernelProdContainer->getEmailModelService() #6 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(9675): Container9sDRbnz\AppKernelProdContainer->getMautic_Email_Fixture_EmailService() #7 /sites/mautic5/var/cache/prod/Container9sDRbnz/getDoctrine_FixturesLoadCommandService.php(20): Container9sDRbnz\AppKernelProdContainer->getDoctrine_Fixtures_LoaderService() #8 /sites/mautic5/var/cache/prod/Container9sDRbnz/AppKernelProdContainer.php(2348): Container9sDRbnz\getDoctrine_FixturesLoadCommandService::do() #9 /sites/mautic5/vendor/symfony/dependency-injection/Container.php(428): Container9sDRbnz\AppKernelProdContainer->load() #10 /sites/mautic5/vendor/symfony/dependency-injection/Argument/ServiceLocator.php(42): Symfony\Component\DependencyInjection\Container->getService() #11 /sites/mautic5/vendor/symfony/console/CommandLoader/ContainerCommandLoader.php(45): Symfony\Component\DependencyInjection\Argument\ServiceLocator->get() #12 /sites/mautic5/vendor/symfony/console/Application.php(596): Symfony\Component\Console\CommandLoader\ContainerCommandLoader->get() #13 /sites/mautic5/vendor/symfony/console/Application.php(792): Symfony\Component\Console\Application->has() #14 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(142): Symfony\Component\Console\Application->all() #15 /sites/mautic5/vendor/symfony/console/Application.php(609): Symfony\Bundle\FrameworkBundle\Console\Application->all() #16 /sites/mautic5/vendor/symfony/console/Application.php(633): Symfony\Component\Console\Application->getNamespaces() #17 /sites/mautic5/vendor/symfony/console/Application.php(701): Symfony\Component\Console\Application->findNamespace() #18 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(116): Symfony\Component\Console\Application->find() #19 /sites/mautic5/vendor/symfony/console/Application.php(259): Symfony\Bundle\FrameworkBundle\Console\Application->find() #20 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(82): Symfony\Component\Console\Application->doRun() #21 /sites/mautic5/vendor/symfony/console/Application.php(171): Symfony\Bundle\FrameworkBundle\Console\Application->doRun() #22 /sites/mautic5/bin/console(16): Symfony\Component\Console\Application->run() #23 {main} [] {"hostname":"ip-172-31-34-245","pid":467461}
[2026-08-07T22:00:05.206176+00:00] mautic.ERROR: Segment QB: Query Exception: An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away {"query":"SELECT count(leadIdPrimary) count, max(leadIdPrimary) maxId, min(leadIdPrimary) minId FROM (SELECT DISTINCT orp.lead_id as leadIdPrimary, orp.lead_id as id, orp.leadlist_id FROM mtc_lead_lists_leads orp WHERE (orp.leadlist_id = :orpsegid) AND (orp.manually_added = '0') AND (orp.lead_id NOT IN (SELECT l.id FROM mtc_leads l WHERE (l.email IS NOT NULL) AND (l.email <> '')))) sss","parameters":{"par1d":null,"orpsegid":1}} {"hostname":"ip-172-31-34-245","pid":484327}
[2026-08-07T22:00:05.226630+00:00] mautic.ERROR: Doctrine\DBAL\Exception\ConnectionLost: An exception occurred while executing a query: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away (uncaught exception) at /sites/mautic5/vendor/doctrine/dbal/src/Driver/API/MySQL/ExceptionConverter.php line 104 while running console command `mautic:segments:update` [stack trace] #0 /sites/mautic5/vendor/doctrine/dbal/src/Connection.php(1938): Doctrine\DBAL\Driver\API\MySQL\ExceptionConverter->convert() #1 /sites/mautic5/vendor/doctrine/dbal/src/Connection.php(1880): Doctrine\DBAL\Connection->handleDriverException() #2 /sites/mautic5/vendor/doctrine/dbal/src/Connection.php(1105): Doctrine\DBAL\Connection->convertExceptionDuringQuery() #3 /sites/mautic5/vendor/doctrine/dbal/src/Query/QueryBuilder.php(337): Doctrine\DBAL\Connection->executeQuery() #4 /sites/mautic5/docroot/app/bundles/LeadBundle/Segment/ContactSegmentService.php(296): Doctrine\DBAL\Query\QueryBuilder->executeQuery() #5 /sites/mautic5/docroot/app/bundles/LeadBundle/Segment/ContactSegmentService.php(170): Mautic\LeadBundle\Segment\ContactSegmentService->timedFetch() #6 /sites/mautic5/docroot/app/bundles/LeadBundle/Model/ListModel.php(436): Mautic\LeadBundle\Segment\ContactSegmentService->getOrphanedLeadListLeadsCount() #7 /sites/mautic5/docroot/app/bundles/LeadBundle/Command/UpdateLeadListsCommand.php(145): Mautic\LeadBundle\Model\ListModel->rebuildListLeads() #8 /sites/mautic5/docroot/app/bundles/LeadBundle/Command/UpdateLeadListsCommand.php(120): Mautic\LeadBundle\Command\UpdateLeadListsCommand->rebuildSegment() #9 /sites/mautic5/vendor/symfony/console/Command/Command.php(298): Mautic\LeadBundle\Command\UpdateLeadListsCommand->execute() #10 /sites/mautic5/vendor/symfony/console/Application.php(1058): Symfony\Component\Console\Command\Command->run() #11 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(96): Symfony\Component\Console\Application->doRunCommand() #12 /sites/mautic5/vendor/symfony/console/Application.php(301): Symfony\Bundle\FrameworkBundle\Console\Application->doRunCommand() #13 /sites/mautic5/vendor/symfony/framework-bundle/Console/Application.php(82): Symfony\Component\Console\Application->doRun() #14 /sites/mautic5/vendor/symfony/console/Application.php(171): Symfony\Bundle\FrameworkBundle\Console\Application->doRun() #15 /sites/mautic5/bin/console(16): Symfony\Component\Console\Application->run() #16 {main} [] {"hostname":"ip-172-31-34-245","pid":484327}
[2026-08-07T22:00:05.241931+00:00] mautic.WARNING: Command `mautic:segments:update` exited with status code 255 [] {"hostname":"ip-172-31-34-245","pid":484327}